CloseBooking Conditions
All the holidays in this brochure are operated by Adventures Worldwide Ltd trading as The Adventure Company (hereinafter called ‘The Adventure Company’, ‘the Company’ or ‘we’), registered office TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL, a member of the TUI Travel PLC group of companies, and are sold subject to the following conditions:
1. Booking
To make a booking you must be 18 or over and we require a completed booking form and the applicable deposit, as stated on the booking form (or full payment if travel is within 60 days or 90 days for Expedition Cruises). Deposits are non-returnable. The person making the booking (the “lead name”) accepts these booking conditions on behalf of everyone in their party. If we accept your booking, we will issue a confirmation invoice. A contract will exist between us from the date we issue the confirmation invoice. If you receive the confirmation invoice and you are not happy to proceed with the booking, please return all documentation to us or your travel agent within 7 days of receiving the confirmation invoice. Your booking will be cancelled and your monies will be returned in full. This ‘cooling off’ period does not apply if booking within 60 days (90 days for Expedition Cruises). If you book within 60 days (90 days for Expedition Cruises) of departure you must pay for your holiday in full and you must provide a signed booking form or fill in the online booking form immediately. On tours where a local payment is payable in addition to the basic tour price, the additional amount is displayed in the price panel. Your personal safety is of paramount importance to us and therefore it is imperative that you advise us at the time of booking of any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip.
2. Payment
When you receive the confirmation invoice please check the details carefully and inform us immediately if anything is incorrect. Spelling of names etc, is particularly important. Names on travel documents must exactly match those shown in passports - we cannot accept responsibility if an airline or other supplier refuses boarding because the name(s) shown in your passport differ from those on your ticket. Payment for all monies due, must be paid to us no later than 60 days before tour departure. For our Expedition Cruises full payment is required no later then 90 days before departure. If you do not pay the balance by the due date your booking will be cancelled and you will forfeit your deposit. Please note that all payments made on a credit card (whether deposits, part payments or final balances) will be subject to a levy of 2.35% (inc. VAT). Travel documents will be sent or emailed to you approximately 2 weeks before the departure of your tour. Travel documents will not be issued unless final payment has been received and any cheques have cleared. We cannot accept any liability for tickets lost in the post. In the case of any booking made within 30 days of departure, your travel documents will be available for collection at our offices or, upon payment of a fee of £5 per person, will be sent to you by Royal Mail Special Delivery. If you elect to have documentation sent by Royal Mail, which is subsequently lost in transit, you will then be liable for courier costs in addition to a re-issue charge (which will be a minimum of £35 and may be up to the cost of the ticket). If you live outside the UK we will normally email your joining instructions to you. If you have instructed us to post documents to you, we will send your travel documents by courier and will add the charge to your booking (this charge is variable depending on your country of residence). If indicated on your Joining Instructions you must reconfirm the reservations, timings and check-in details of your flight with the airline concerned at least 72 hours before departure. This applies to your outward flight from the UK and to your return flight. If you miss a flight or suffer any disruption as a result of not following our instructions as to reconfirmation, we will have no liability to you.
3. If you change your booking
If, after our confirmation has been issued, you (i) make a change to your existing booking, we will charge an amendment fee of a minimum of £50 per booking for each change or (ii) wish to change to another of our tours or change departure date, we will try to make the changes, provided that notification is received in writing at our offices from the lead name at least 60 days (90 days for Expedition Cruises) before departure and you pay a minimum of £50 per person to cover our administration costs. Any alteration, whether a change to an existing booking or a change to another tour or departure date, will be subject to payment by you of any costs imposed by any of our suppliers providing the component parts of the tour. Any alteration by you within 60 days (90 days for Expedition Cruises) of departure will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in Clause 4 below.
3.1 Name Changes
Where you are unable to travel you can transfer your booking to another person, subject to the following:
a) you must notify us in writing at least 60 days before departure; and
b) your request is accompanied by all original travel documents which you have received and the full name and address of the transferee; and
c) the transferee must fulfill any conditions that apply to the booking; and
d) payment by you of an administrative charge of a minimum of £50 per person and all costs which those supplying your travel arrangements impose.
Both the transferor and transferee will be jointly and severally liable for payment of the holiday price and other associated expenses. Some airline carriers treat name changes as cancellations. Accordingly you will be required to pay for the cost of a new ticket.
4. If you cancel your holiday
You or any member of your party may cancel your tour at any time providing that the cancellation is made by the lead name in writing. As this incurs costs, we will retain your deposit and in addition will apply other cancellation charges as shown below:
| Period before departure within which written cancellation is received | Amount of cancellation charge shown as percentage of the tour price |
| More than 60 days* | Deposit only, plus any additional costs we have incurred |
| Between 60 and 42 days* | 50% |
| Between 41 and 28 days | 60% |
| Between 27 and 14 days | 90% |
| 14 days or failure to arrive at departure airport | 100% |
*For our Expedition Cruises the cancellation charges vary as follows: more then 90 days - deposit only (plus any additional costs we have incurred); between 89 and 42 days - 50%. Additionally, you will remain responsible for the full amount of your insurance premium and this will not be refunded in the event of your cancellation. You may however be able to transfer this cover to another holiday.
5. Complaint Procedure
If you have any complaint during your holiday, you must inform both your Group Leader and the relevant supplier of the service immediately. If you are not happy with their action in response to your complaint, you should notify our office in Alton immediately, and we shall endeavour to resolve the problem promptly (address details can be found at paragraph 26). Failure on your part to notify us and our agents does not give us the opportunity to take appropriate action to put things right, and may seriously affect your legal rights. If you feel the problem has still not been dealt with, you should notify us in writing within 28 days of your scheduled return to the UK, giving us your booking reference and all other relevant information. We will acknowledge your written notification within 7 days and aim to provide a full response within 28 days. We can usually sort out any complaints you may have. But if we cannot agree, you can take the matter to an arbitrator administered by IDRS part of the Chartered Institute of Arbitrators. Details and application forms are available from ABTA, 68-71 Newman Street, London W1T 3AH, www.abta.com. The arbitrator will only deal with your complaint if it relates to a tour and:
• you are claiming up to £5,000 for each person or £25,000 for each booking;
• you contact them within 9 months of the end of your tour; and
• your complaint does not involve major physical injury or illness in excess of £1000.
This is a cheap and simple way of sorting out complaints and there are limits on the costs you might have to pay. You do not have to appear in person, but can send documents to explain your complaint. If you would like more details, please ask our customer service staff. If you prefer, you can take your complaint to the County Court or another suitable court.
6. Claims against third parties
If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements, we may at our absolute discretion, offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of its occurrence.
7. Prices and Surcharges
All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. Prices on our website are updated regularly. Before you make a booking we will give you the up-to-date price of your chosen Holiday including the cost of any peak-season supplements, upgrades or additional facilities which you have requested. Prices quoted for this programme are based on the following exchange rates published by OANDA on 1st July 2008: US$1.99/£1, NAD15.88/£1, ZAR15.71/£1, Euro 1.26/£1, MAD14.6/£1, MYR6.52/£1, CNY13.68/£1, SEK12.0/£1, MXN20.54/£1, GTQ15.16/£1, CAD$2.02, JPY211.23/£1, TND2.35/£1, CHF2.03/£1. Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. Any changes in taxes, entry fees and/or charges that we collect at net cost on behalf of local and government bodies will be passed on to you in full or refunded to you in full. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. We have included in our prices a charge representing the extra aircraft insurance and security costs which have been imposed on airlines and tour operators. You should be aware that this charge may change between the date of publication and the time of travel. Since these costs are beyond our control, we reserve the right to increase the amount of this charge at any time. We will of course inform you of any such change should that become necessary. In view of the current volatility of world oil prices, a fuel supplement may be added to the price of your holiday at the time of booking. The Local Payment on some trips can fluctuate occasionally - if this increases significantly we will advise you in advance. The UK government have announced their intention to replace Air Passenger Duty, which is payable by all passengers on flights departing from UK airports with a new Emissions Tax, known as Aviation Duty, with effect from 1st November 2009. We are not yet aware of the final details of the new Duty, and prices have therefore been calculated as if Air Passenger Duty continues to be in effect. In the event that our costs increase as a result of the change, we reserve the right to adjust prices to reflect those changes in costs.
8. Changes to your trip
Before you enter into a contract with us, we reserve the right to change any of the facilities, services or prices described in our brochures or website. If a change occurs you will be advised at the time of booking.
9. If we change your booking
We plan the arrangements for your tour many months in advance and may occasionally have to make changes, most of which are minor. Flight timings and carriers shown in the brochure are subject to change. A change of carrier or flight timings will not be considered a major change. If a major change becomes necessary, we will advise you of the change as soon as possible. Whether a change is ‘major’ depends on the nature of the tour and may include: alteration to the scheduled departure or return time of your flight by more than 12 hours (but not a flight delay); a change to a lower standard of accommodation; or a change of departure airport (excluding a change between London airports). When a major change occurs, you will have the choice of either accepting the change, accepting a replacement tour from us of equivalent or closely similar standard and price, or cancelling your tour, in which case we shall refund you in full. In all cases, except where a major change arises from circumstances amounting to force majeure or consolidation (see below), we will pay you, as a minimum, compensation as detailed below:
| Period before departure within which a major change is notified to you | Compensation per person |
| Before balance due date | Nil |
| Between balance due date and 14 days before travel | £20.00 |
| Between 13 days and the date of travel | £30.00 |
Important notes: Compensation will not be payable if we are forced to cancel, or in any way change your tour for reasons of consolidation or force majeure, which includes without limitation, war, threat of war, riot, civil strife, industrial dispute, terrorist activity, health epidemics, natural or nuclear disaster, fire or adverse weather conditions or other similar events beyond our control and that of our suppliers. Consolidation refers to the fact that the operation of the tour is dependent on a minimum number of persons booking the tour. If that number is not achieved, we reserve the right to cancel the tour. We will not however, cancel a tour for reasons of consolidation less than 6 weeks before the departure date. We strongly recommend that you make no travel arrangements to your point of departure from the UK until such time as your travel itinerary has been confirmed. If you make such arrangements which you are then unable to use due to a change in your itinerary we shall not be liable to you for the cost of those arrangements.
10. If we cancel your holiday
Sometimes it may be necessary to cancel your tour and we reserve the right to cancel your tour in any circumstances. However, in no circumstances will we cancel your tour less than 6 weeks before the scheduled departure date except for reasons of force majeure or failure on your part to pay the final balance. In circumstances where we are unable to provide the tour booked, we will return to you all monies paid, including insurance when you have bought that from us, or where possible offer an alternative tour of comparable or higher standard and compensation if appropriate. In case of a cancelled tour departure we strongly advise you not to book any connecting travel that is non-refundable or non- changeable or incurs penalties. We will not be liable to refund any incidental costs incurred for visas, vaccinations or other travel arrangements. If we are forced to cancel your holiday after departure we will, wherever possible, make suitable alternative arrangements. If we are unable to make such alternative arrangements, or you reject these for good reason then we will return you to your point of departure and refund you for any unused services, if appropriate.
11. Compensation and Liability
Our obligations, and those of our suppliers providing any service or facility included in your holiday, are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them and to do so with reasonable skill and care. You must show that reasonable skill and care has not been used if you wish to make any claim. Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that your holiday may involve. Sometimes these standards will be lower than those which would be expected to be found in the UK. The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply (such as, for example, those of the Civil Aviation Authority), or, if there are no applicable local regulations, if they are reasonable when compared to the local standards and customs. For claims which do not involve death or personal injury, we accept, and will only have, liability should we or our suppliers fail to satisfy the obligations detailed above. If we have liability we will pay you reasonable compensation (limited to 3 times the value of your holiday) if your enjoyment of the tour is adversely affected. Any sums received by you from suppliers such as from airlines due to the Denied Boarding Regulations 1992 (in this case sums paid by the airline constitute the full amount of your entitlement to compensation for all matters flowing from the airline’s actions) will be deducted from any sum paid to you as compensation by us. For claims which involve death or personal injury as a result of an activity forming part of your holiday, we accept, and will only have liability should we or our suppliers fail to satisfy the obligations detailed above. If we have liability, we will pay you reasonable compensation. We shall have no liability where the cause of the failure to provide, or failure in, your holiday or any death or personal injury you may suffer is not due to any fault on our part or that of our servants, agents or suppliers, because it is either attributable to you, or attributable to someone unconnected with your holiday and is unforeseeable or unavoidable, or is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our servants, agents or suppliers could have foreseen or forestalled. If any international convention applies to or governs any of the services or facilities included in your holiday arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. Copies of the relevant conventions are available on request. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these Conventions or any other international conventions applicable to your holiday. Other than a set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss or damage.
12. Air Travel Conditions of Carriage - Montreal Convention
Air Carrier liability for passengers and their baggage: This is a notice required by European Community Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Montreal Convention or the Regulation. It does not form part of the contract between the carrier(s) and you and no representation is made as to the accuracy of the contents of this Compensation in the case of death or injury: There are no financial limits to the liability for passenger injury or death. For damages up to approximately £80,000, the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent of otherwise at fault. Advance payments: If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days of the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than approximately £13,000.
Passenger delays: In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to approximately £3,300.
Baggage delays: In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to approximately £800.
Destruction, loss or damage to baggage: The air carrier is liable for destruction, loss or damage to baggage up to approximately £800. In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault. Higher limits for baggage: A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying
a supplementary fee.
Complaints on baggage: If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must complete a Property Irregularity Form at the airport and write and complain within seven days and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal.
Liability of contracting and actual carriers: If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States.
13. Data Protection Policy
To ensure that your holiday runs smoothly, we (and your travel agent, if you use one) need to use information such as your name and address, special needs, dietary requirements, etc. We will apply appropriate security measures to protect this data. However, we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies. We may also supply it to security or credit checking companies, and to public authorities such as customs and immigration. If your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strict as in the UK. We will only pass data, including sensitive information regarding disabilities or dietary and religious requirements, to people responsible for your travel arrangements. If we cannot pass this information to the relevant suppliers, in the EEA or elsewhere, we cannot provide your booking. When you make this booking, you consent to this information being passed to the relevant people. Information held by a travel agent is subject to that company’s own data protection policy. We can supply a copy of your information held by us; there is a small charge for providing this.
Adventure Worldwide trading as The Adventure Company is part of the TUI Travel PLC Group of Companies. We may wish to contact you to get your feedback or to provide details of other products and offers from The Adventure Company and our sister companies. If you would prefer not to be contacted, please write to The Adventure Company, Cross & Pillory House, 1 Cross & Pillory Lane, Alton, GU34 1HL.
14. Independent arrangements/excursions
If you purchase any optional activities that are not part of your pre-booked itinerary, the contract for the provision of that activity will be between you and the activity provider. The decision to partake in any such activity is entirely at your own discretion and at your own risk. If you do have any complaint about, or problem with, any optional activity purchased in resort your claim should be directed to the activity provider and not The Adventure Company.
15. Transport timings
Please note that the timings of air, sea, road or rail departures are estimates only. These timings may be affected by operational difficulties, weather conditions or failure of passengers to check in on time. Carriers’ conditions of carriage which will apply to you, have clauses which limit or exclude liability. We do not make any arrangements if there is a delay at the outbound or inbound point of departure. However, most airlines usually make provision in this case.
16. Travel Insurance
Travel insurance is mandatory for all clients while on one of our tours. The insurance scheme that we offer has been specifically designed to cover for all activities included in our pre-booked itineraries and also for activities featured by The Adventure Company as optional extras available for purchase. Please note, however, that this policy may not cover you for any activities you purchase that are not pre-booked nor featured in official Adventure Company literature. If you choose not to take the insurance scheme we offer, you are responsible for ensuring that you are in possession of travel insurance for the entire duration of the tour in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, with cover/benefits equal to/greater than the insurance we offer. If you make your own insurance arrangements you must ensure that there are no exclusion clauses which limit cover for the type of activities included, or the altitudes attained, in your tour. Travel documents will not be issued unless you provide evidence of the existence of your policy.
17. Passports and visas
Whilst we are able to provide basic advice to clients regarding passports and visa requirements, you should check with the appropriate Embassy, Consulate or British Foreign Office for the exact requirements for your chosen tour and date of travel. It is your responsibility to ensure that you have the correct passport and visas to gain access to any country/region included in the travel arrangements which you purchase from us. If you fail to do so, we have no liability to you for any cost, loss or damage which you suffer, nor will we refund you the cost of any unused portion of your travel arrangements. In some cases, countries will refuse entry to clients who have criminal records. Should you be concerned about this, please check with the embassy or consulate of the countries to which you are travelling.
18. Health requirements
We are able to advise on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice. Where you do not do so and either are not allowed to enter any country, or suffer personal injury or death, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements. Clients with existing medical problems, pregnant women and anyone who has recently visited other countries should check requirements with their general practitioner.
19. Special requests
We endeavour to fulfil any special requests (e.g. vegetarian meals) and will pass your request to our suppliers but do not guarantee that the request will be carried out.
20. Your contractual requirements
Detailed Trip Notes, published for each holiday and available from our website or by post, contain up-to-date definitive information about the itinerary and travel arrangements. The Trip Notes and all the information contained therein will be deemed to be part of the contract. Once a contract exists between us you agree to accept the authority and decisions of our employees, Group Leaders, agents and suppliers while on tour. If, in the opinion of any of these, your health or conduct appears likely to endanger the progress of a tour you may be excluded from the whole of, or a part of, the tour. Under-18s are the responsibility of their accompanying parent or guardian. In the case of ill-health we may make such arrangements as we deem necessary and recover the costs thereof from you. If you commit an illegal act we shall cease to have responsibility to or for you.
21. Alterations to booking conditions
No employee or agent of The Adventure Company may vary these conditions or offer any refund or discount on the published price without the written consent of a director of The Adventure Company.
22. Notices
All communications relating to this Agreement (in particular any requests to cancel or amend your holiday arrangements) must be from the Lead Name in writing and in English and delivered by hand, fax, email or sent by recorded delivery post to the address specified herein (or such other address as may be notified to you from time to time). Any such communication shall take effect when a complete and legible copy of the communication has been received at the appropriate address.
23. Dates & itineraries
Dates and itineraries for trips in this brochure are correct at time of publication. However, we reserve the right to make changes at any time and with the publication of later editions of this brochure and our 2010/11 brochure. Dates and itineraries in this brochure supersede details published in any previous Worldwide, Prime, Family Adventures or Adventure Collection brochure. Latest dates and prices will be shown on our website, which is frequently updated.
24. IATA and ATOL Protection
The Adventure Company is part of TUI Travel PLC. We are fully licensed and bonded as a tour operator and a member of the International Air Transport Association (IATA). The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. We provide this security by way of an ATOL (number 6352) administered by the Civil Aviation Authority and a bond held by ABTA.
When you buy an ATOL protected air package or flight from us you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 6352. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.
The price of your holiday includes the amount of £1 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices and will be shown separately on your confirmation invoice.
ATOL protection does not apply to all holiday and travel services shown in this brochure. Please ask us to confirm what protection may apply to your booking.
25. ABTA
We are a member of ABTA, membership number Y0766. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at http://www.abta.com
26. Contractual obligations
These conditions were published on 29th September 2008 and apply to tours in the Worldwide and Family Adventures brochure which are operated by Adventures Worldwide Ltd trading as The Adventure Company, Cross & Pillory House, Cross & Pillory Lane, Alton, Hampshire, GU34 1HL, registered company number 1826936. Adventures Worldwide Ltd is a member of TUI Travel PLC, of TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL. Your contract is with Adventures Worldwide Ltd trading as The Adventure Company.
If you booked your holiday in any jurisdiction other than in Scotland or Northern Ireland (including any booking via the Internet), this Agreement, and any claim or dispute arising from or related to this Agreement, will be governed by English law and the courts of England and Wales shall have exclusive jurisdiction over any claim arising out of it. If you booked your holiday in Scotland, this Agreement, and any claim or dispute arising from or related to this Agreement, will be governed by Scottish law and the courts of Scotland shall have exclusive jurisdiction over any claim arising out of it. If you booked your holiday in Northern Ireland, this Agreement, and any claim or dispute arising from or related to this Agreement, will be governed by Northern Irish law and the courts of Northern Ireland shall have exclusive jurisdiction over any claim arising out of it.
This brochure and its booking conditions will be superseded by any subsequent edition.
27. Brochure Photography
Any likeness or image of you secured or taken on any of our holidays may be used by the company without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, slides, video shows and the internet.
Book with confidence
We are fully licensed and bonded as a tour operator. We hold Air Travel Organisers Licence (ATOL) 6352 issued by and bonded with the Civil Aviation Authority (CAA), and are members of ABTA (membership no, Y0766). You can book with The Adventure Company in complete confidence that all monies paid to us for trips are fully protected.